FAQ & Site Info
Terms of ServiceThis is General terms, we can often find different solutions when discussing, so, Could you please avoid to let bad feedback before discussing with us. We are here to serve you...
For Safety Purpose, we only accept Paypal and Stripe Payments, you don t need an account and you will be able to pay with your credit card through Paypal. With Paypal Secured Payment (with or without Paypal account) the delivery is guaranteed or you are refund.
We are just using 1 way of shipping to guarantee great selling price. It s your choice to accept it when ordering, so we will not refund any order if you are not agree with these policies. All our products are generic or Chinese brand selecting by our buyers and coming from China.
- Free Shipping : Delivery by different express carrier within 7 to 15 business days. Now, take into account of special pandemic situation which can extend the delivery time. We will not be responsible for this logistic delay out of our will.
These deadlines are provided by carriers for information only, it can be extended because of the bad weather, CUSTOMS PURPOSE, time of celebration like Christmas, Halloween, and unfortunately pandemic situation, etc ... These extensions are beyond our control and we can therefore not be held responsible. You will be entitled to a full refund if:More than 25 days since the purchase date have passed and the product has not been delivered.
Please, note that these delays are not including dispatching of the product which is variable and clearly indicated on the product sheet page.
For customs purpose, we asked our suppliers to join lower price invoice to your package than the one indicated in our shop, it can avoid some taxes. You can always ask us real price invoice if this one has not already been electronically sent.
Warranty & Return
To return a product, please first read though the below terms and conditions, then follow our returns online procedure. Due to large volume of product returned to us only due to error when ordering: WE DON T ACCEPT ANYMORE that a product is returned to us for this reason, it's your responsibility to check the compatibility of your product or the size, color and so on...(which is well explained in product page) and decide not to order if it does not fit with your material or your size. So, it will have NO authorized return or refund for error in command if the product has already left warehouse and that you have been advised by mail.
Items Damaged in Transit
If items were visibly damaged on receipt, we kindly ask you to support us by accepting the parcel and contacting us within 7 working days, as well as providing us with the proof as following:
1. Photos of the front and back sides of the packaging box
2. Photo, video, screenshot of the defective item
3. Photo, video, screenshot of the defect or defective area
Our sales manager will communicate with you for further information.
Items Faulty on Arrival
If your items are faulty on arrival, you have 7 working days in which you could inform us of the fault. You can show us pictures, videos, or screenshot of the wrong items you get. After talking with your sales manager, you can return back in their original packages, all accessories and documents should be included. After verification of the fault, we'll issue a replacement or full refund to you via your original payment account. However, if a returned item is found no fault by our technicians we will resend the item to you. In this case, you will be responsible for the return freight cost.
Repair Policy in Warranty Period
If any of your purchases is defective, and it's no more than 1 year since receipt, you are entitled to a warranty repair, please kindly provide us with proof as below: pictures, videos to show the product now is defective. After informing us of the information and getting confirmation from us, you can send the items back for repair. Customers must pay the shipping fees for returning and we will pay for shipping replacement or repaired item.
Before sending back, please note: Keep in mind that it's your responsibility to record and erase all info (e.g. texts, images, ringtones, contacts, etc.) from any phone or other items you return to us. Worldixount is not responsible for any personal info left on a phone and will not guarantee that personal info left on a phone or other items will be erased. Detailed repair policy as below chart.
Please, mail us for the exact return address, it depends of kind of items, and when we gave you the return address :
Please email below details to your sales manager's email address or email@example.com after you send the defective items:
2.Returning back Product list
3.Fault details for each item
4.Original Order number in Worldixount for each item
Thanks for your cooperation.
With Paypal Secured Payment (with or without Paypal or Stripe account) the delivery is guaranteed or you are refund.